Privacy Policy

Fresh Casino respects the privacy of players and takes reasonable steps to handle personal information carefully. Personal information is information that identifies you, or information that can reasonably be connected with you. The information we handle depends on how you use the website, the services you request and the choices you make.

This policy applies to information collected through the Fresh Casino website, account services, customer support channels and related online features. It does not necessarily apply to websites, applications or services operated by other organisations, even where links to those services appear on our website. You should review the privacy information provided by any third party before sharing information with it.

By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required for a particular activity, we will seek it in an appropriate way. You may change some of your privacy choices at any time, although this will not affect processing that was already carried out lawfully before your choice was changed.

We may update this policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices. The latest version will be made available on the website. We encourage you to check this page occasionally so that you remain aware of how information may be handled.

We collect information that you provide directly, information generated when you use the website and information received from suitable third parties where this is necessary for the operation of the service. We aim to collect information that is relevant to the purpose for which it is used.

Account and personal details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and communications with us. This information helps us create and administer your account, provide requested services, respond to enquiries, maintain accurate records and communicate with you about your account.

Verification and safety information

To verify identity, eligibility and account activity, we may request identity documents, proof of address, information about your source of funds or other information needed for checks. We may also handle information relating to suspicious activity, unusual transactions, account security and responsible use of gambling services. These checks help protect players, prevent fraud, support the safe operation of the platform and meet obligations that apply to online gambling services.

Payment and transaction records

We may handle payment details, deposits, withdrawals, transaction history, payment status, account balances and related records. Payment information may be processed through specialist payment providers. We use these records to process transactions, investigate errors, answer payment questions, identify unusual activity, maintain financial records and support security and compliance checks.

Device, usage and cookie data

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, links used, access times and information about how the website performs. We may also use cookies and similar technologies. This information helps us keep the website working, remember preferences, understand usage, improve features, protect accounts and detect technical or fraudulent activity.

Support and communications

If you contact support or communicate with us, we may keep the information you provide, including the content of your enquiry and our response. We use this information to verify your request, resolve issues, improve support quality, maintain an accurate service history and protect the security of your account.

General purposes for processing

• To provide, maintain and improve account and gambling services.
• To confirm identity and carry out verification, anti-fraud and account-security checks.
• To process deposits, withdrawals and other account transactions.
• To provide customer support and respond to requests.
• To understand website use, diagnose problems and improve performance.
• To send service messages, account notices and other communications needed to administer the service.
• To send marketing communications where permitted and, where required, where you have provided consent.
• To meet legal, regulatory, accounting, security and record-keeping obligations.
• To protect players, the website, our systems and other people from misuse, fraud or other harmful activity.

We may share personal information where it is reasonably necessary for the purposes described in this policy. Information may be shared with service providers that help operate the website, provide technology, process payments, conduct verification, monitor security, deliver communications, provide customer support, store information or assist with professional and administrative services. These providers should only use information for authorised purposes and in accordance with their role.

Information may also be shared where necessary to prevent or investigate fraud, protect the rights and safety of players or others, respond to lawful requests, enforce applicable terms or protect the security and integrity of the platform. If a business or service changes ownership or structure, information may be transferred as part of that change, subject to appropriate privacy protections.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate handling and security, taking account of the nature of the information and the relevant service.

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details and contact us promptly if you suspect unauthorised account activity.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements.

Closing an account does not necessarily result in the immediate deletion of every record. We may retain information needed to complete outstanding matters, prevent repeated misuse, resolve disputes, meet record-keeping duties or demonstrate that required checks and transactions were handled appropriately.

Cookies are small text files or similar technologies stored on or read from your device when you use a website. Fresh Casino may use cookies that are necessary for core functions, such as account access, security, session management and remembering selected settings. Other cookies may help us understand website traffic, improve content, measure performance or support relevant communications.

Some cookies may be placed or accessed by service providers that help us operate the website or understand how it is used. The information collected through cookies may include device details, browsing actions, session information and preferences. Cookie information is generally used together with other technical data to maintain a reliable and secure online experience.

You can manage or restrict cookies through your browser settings. Most browsers allow you to review, delete or block cookies, or to receive a warning before a cookie is stored. If you disable cookies, some account or website features may not work as intended, and your preferences may not be remembered. Browser controls may not remove all similar technologies, so you should also review any available privacy settings on your device.

Depending on the circumstances and the requirements that apply, you may have privacy rights in relation to the personal information we hold about you. You can ask us to provide access to your data, correct information that is inaccurate or incomplete, or delete your data where there is no valid reason for us to retain it. You may also ask questions about how your information is used or request information about the categories of service providers that may receive it.

You can withdraw consent to marketing communications by using the unsubscribe option in a marketing message, changing available communication preferences in your account or contacting us. Withdrawing marketing consent does not usually stop essential service messages, security notices, transaction updates or other communications needed to administer your account. It also does not affect processing that took place before consent was withdrawn.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact the privacy support team at support@freshcasino.best. Please provide enough information for us to understand your request and locate the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account information or sensitive verification documents.

We aim to respond to privacy requests within a reasonable time. In some situations, a request may be limited or declined where information must be retained, disclosure would affect the rights of another person, the request could compromise security or fraud controls, or another valid exception applies. If we cannot take the requested action, we will explain the position in general terms where permitted.

If you have a concern about the way your personal information has been handled, please contact us first so that we can review the issue and work towards a suitable response. You should avoid sending unnecessary sensitive information in an initial message. We may ask you to use a secure process for identity documents or other confidential material.