Betting Rules

By opening an account or placing a wager with Fresh Casino, you agree to follow these Betting Rules together with the applicable account terms, privacy information, responsible gambling information and any rules displayed for a particular event, market or game. If you do not understand a rule, do not place a wager until you have checked the available information or obtained independent advice.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement and provide information that is complete, accurate and current. Fresh Casino may be required to verify your identity, age, location, payment method or source of funds before accepting wagers, processing withdrawals or continuing access to an account.

• One person should use only their own account and payment method, unless an alternative arrangement has been expressly approved.
• You are responsible for keeping your login details, device and account information secure.
• You must not allow another person to place wagers through your account or use another person's account.
• You must not use the service for unlawful activity, fraud, money laundering, collusion, cheating or any other prohibited conduct.
• You must check the selection, stake, odds and other details of a bet before submitting it.
• You should keep your own records of wagers, deposits, withdrawals and account activity.

Fresh Casino may refuse, restrict, suspend or cancel an account or transaction where this is necessary to comply with legal obligations, protect the service, investigate suspicious activity, correct an error or apply the relevant terms. Any action taken will be handled in accordance with applicable requirements and the information available to the operator.

Placing and accepting a wager

A bet is not final merely because you have selected a market or entered a stake. A wager is accepted only when the service confirms acceptance and records the transaction in your account or betting history. A confirmation message, reference, receipt or similar record may be provided. If a wager is rejected, interrupted or not recorded, it should not be treated as accepted.

You are responsible for reviewing your bet confirmation. This includes checking the event or game, market, selection, odds, stake, potential return and any applicable conditions. If a bet appears more than once, has an unexpected stake or does not match your instructions, avoid placing further wagers and review your account activity.

The odds or terms shown at the time of placing a bet may change before acceptance. Unless the service clearly confirms otherwise, the odds and conditions applying to an accepted wager are those recorded in the official confirmation. Technical delays, connection problems or an incomplete transaction do not create a valid bet.

Each market should be read together with its displayed description, settlement method and any event-specific conditions. Market names and abbreviations can differ between sports, competitions and betting products. The meaning of a selection, the result required for settlement and the treatment of unusual circumstances may depend on the rules shown for that market.

• Win or outright markets are generally settled according to the official result or outcome specified in the market information.
• Place, finishing position and each-way-style markets may have separate conditions for the number of places and the applicable return.
• Head-to-head or match markets are normally settled on the competitor or side that meets the stated result condition.
• Totals, handicaps, margins and lines are settled using the final result adjusted in the way described by the market.
• Multi or combination bets are settled by combining the outcomes of the individual selections, subject to the applicable rules.
• Special, player, team and statistical markets may depend on official records or a stated minimum participation requirement.

Where a market includes a named participant, the market rules may state whether that participant must start, take part or satisfy another condition for the wager to stand. A selection may be void, recalculated or settled under a substitute rule where a participant withdraws, an event changes materially or the stated conditions are not met.

Event changes, postponements and abandonments

An event that is postponed, abandoned, shortened, moved or materially changed may be treated differently depending on the market. Some wagers may remain valid if the relevant result can still be determined under the displayed rules. Other wagers may be voided or settled using a specific provision. The applicable market information takes priority over assumptions based on a similar event.

If an event is cancelled or does not take place, affected bets may be void unless the market rules provide another settlement method. For a postponed event, the bet may remain open until the event is completed, or it may be void if the delay exceeds the period or conditions specified in the relevant rules. Players should check the market details rather than relying on the original scheduled time.

Official results and settlement information

Markets are settled using information from an appropriate official source or another source identified in the relevant rules. A result may be confirmed after an event has ended, and an initial settlement may be corrected if the official result changes or an error is identified. Later appeals, disciplinary decisions or changes to records may be treated according to the market's settlement terms.

Once an accepted bet is settled, the result and return are normally shown in your account history. A winning return is calculated using the accepted odds, stake and applicable market conditions. A losing wager does not produce a return. A void wager is generally returned without a win or loss, although the treatment of a multi or related bet may depend on its individual rules.

Dead heats, ties and drawn results may be settled under a dead-heat or tie rule. This can affect the stake, return or number of winning selections. The precise treatment should be checked in the market rules before placing a wager. The same principle applies to special outcomes, shared positions, ex aequo results and events that finish without a clear winner.

Fresh Casino may correct a bet or settlement where there has been an obvious pricing, display, technical, calculation or recording error. If an error affects an accepted wager, the wager may be voided, recalculated or settled using the correct information, subject to applicable rules. An obvious error may include an odds value or result that is plainly inconsistent with the relevant market.

• Displayed odds may contain an error caused by a technical or human mistake.
• A market may be suspended or unavailable while information is checked or updated.
• A bet may be reviewed if there is evidence of duplicate transactions, manipulation or irregular account activity.
• A settlement may be amended when an official result or material event detail is corrected.
• If a correction affects your balance, the account history may show an adjustment or explanatory note.

You should review your betting history and notify the operator through the available support or account channels if a transaction appears incorrect. Do not assume that an incorrect balance, price or return may be withdrawn or used without review. Where funds are credited in error, the relevant amount may be recovered or the transaction may be corrected.

Technical issues and service interruptions

Online services can be affected by maintenance, device problems, network interruptions, software faults or third-party services. A wager is valid only if it is successfully received and recorded by the betting system. Screenshots, browser messages or an attempted submission do not by themselves prove that a wager was accepted. If the service becomes unavailable, wait until your account history is accessible before attempting to place the same wager again.

Betting should be treated as entertainment, not as a way to earn income or recover losses. You should only wager money you can afford to lose and should set personal limits before you start. Never chase losses, borrow money to gamble, or increase your stake because you feel pressure to win.

• Set a budget for deposits and wagering before playing.
• Take regular breaks and avoid betting when tired, upset or under the influence of alcohol or other substances.
• Do not use gambling to manage financial, personal or emotional problems.
• Use available account controls, such as deposit, wagering, time or access limits, where offered.
• Consider a temporary break or account closure if betting is no longer enjoyable or manageable.
• Seek support from an appropriate gambling help service if your betting is affecting your finances, relationships, work or wellbeing.

Fresh Casino may apply safer gambling measures where required or where account activity suggests that additional support may be appropriate. These measures can include requests for information, limits, restrictions, a temporary suspension or account closure. They are intended to support safe use of the service and do not guarantee that a player will not experience gambling harm.

Integrity, compliance and rule updates

You must not attempt to influence an event, use confidential information, coordinate bets improperly, exploit a technical weakness or engage in any conduct that undermines betting integrity. Suspected manipulation, fraud, account sharing or other prohibited activity may be reviewed and reported where required. Wagers connected with such activity may be restricted, suspended or cancelled in accordance with the applicable terms and legal obligations.

These Betting Rules may be updated from time to time to reflect changes to the service, products, technology or legal requirements. The current version should be read before placing a wager. Changes will generally apply to future activity unless a different approach is required by law. Rules shown directly on a market, game or event page may contain additional detail and should be read together with this page.

If there is an inconsistency between these general Betting Rules and a specific market rule, the specific market rule will usually apply to that market. If there is an inconsistency between these rules and mandatory legal requirements, the legal requirement will prevail. By continuing to use Fresh Casino, you confirm that you have read and understood the information relevant to your wagers.