Responsible Gaming

Gambling involves risk, and the outcome of a game cannot be guaranteed. Every wager can result in a loss, even when previous bets have been successful. There is no reliable strategy that can remove the risk of losing, and a win does not mean that another win is due. Random games do not remember earlier results or change because a player has experienced a losing streak.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available for entertainment after essential expenses have been covered. Never gamble with money needed for rent, bills, food, transport, debt repayments or other important commitments. Do not borrow money, use credit to chase losses or sell possessions to continue gambling.

A useful approach is to think of gambling spend as the cost of entertainment. Set a budget in advance and accept that the budget may be lost. Avoid increasing your stake simply because you are winning, losing or feeling emotional. Taking regular breaks can help you stay aware of how long you have been playing and how much you have spent.

Safer play reminders

• Set a spending limit before you start and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household or personal finances.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses by increasing bets or playing for longer.
• Treat wins as part of the gambling experience rather than as income.
• Keep your account secure and do not allow another person to use it.
• Remember that you can stop playing at any time.

Fresh Casino may provide account tools and responsible gaming options designed to help you manage your play. Depending on the service and the requirements that apply to your account, these options may include deposit limits, wagering limits, loss limits, session reminders, time-out periods or account self-exclusion. The availability and operation of a particular tool can depend on the account, product and applicable requirements.

Financial limits

A financial limit can help you decide in advance how much you are prepared to deposit or spend during a selected period. Choose an amount that fits comfortably within your personal entertainment budget. A limit should be set before gambling, rather than after losses have occurred. If you reach your limit, stop playing and do not try to work around it by opening another account or using another payment method.

Time-outs and breaks

A time-out is a temporary break from gambling. It can be useful if you want space to review your habits, deal with a difficult period or prevent impulsive play. During a break, avoid looking for alternative gambling accounts or services. Use the time to focus on other activities, speak with someone you trust and consider whether further support would be helpful.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period or indefinitely. If you choose self-exclusion, follow the available process carefully and do not attempt to bypass the restriction. Self-exclusion is not a substitute for professional support, and you may benefit from speaking with a qualified gambling counsellor, health professional or support organisation at the same time.

If you need help using an account control, review the responsible gaming options available through the website or contact the appropriate support channel shown on the site. Do not delay asking for assistance because you are concerned about inconvenience or embarrassment. Requesting a limit, break or exclusion is a responsible decision.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not notice the change until gambling begins to interfere with everyday life. You do not need to wait for a serious financial loss before seeking help. Early support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Trying to win back money that has been lost.
• Feeling restless, irritable or distracted when you cannot gamble.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Arguing with people close to you about gambling or its financial effects.
• Neglecting work, study, health, family responsibilities or social activities.
• Making repeated promises to stop or cut back but finding it difficult to do so.
• Feeling guilt, shame, anxiety or hopelessness after gambling.

If any of these signs sound familiar, stop gambling and consider taking a time-out or self-exclusion. Speak openly with a trusted person and review your finances. A qualified support service can help you understand what is happening without judgement and can discuss practical steps that suit your circumstances.

Do not try to solve gambling losses by gambling more. The desire to recover losses is common, but it can lead to larger bets, longer sessions and greater financial harm. A loss is not evidence that a win is about to happen. The safest response to a loss is to stop, take a break and seek support if you are finding it difficult to do so.

If gambling is affecting you, support is available through recognised Australian gambling-help services, qualified counsellors, mental health professionals and community health organisations. You can also speak with your doctor or another health professional, or ask a trusted family member or friend to help you take the next step. Support may include counselling, financial guidance, practical planning and assistance with reducing or stopping gambling.

When seeking assistance, be honest about how often you gamble, how much you spend, whether you are chasing losses and whether gambling is affecting your relationships or responsibilities. Keeping a record of deposits, withdrawals, time spent playing and feelings before and after gambling may help you identify patterns. You can also review bank statements and create a separate plan for essential expenses.

Underage and vulnerable people

Gambling is intended for adults who meet the applicable minimum legal age requirements. Do not allow anyone under the legal age to access your account or use your device to gamble. Keep passwords, payment details and account access private, and use suitable device or family controls where appropriate. If you believe another person is using your account, stop activity and report the concern through the relevant support channel on the website.

People who are experiencing financial stress, mental health concerns, substance use issues or pressure from others may be more vulnerable to gambling harm. Gambling should not be used as treatment for these difficulties. Professional help is a safer and more effective way to address the underlying issue.

Urgent support

If gambling has left you feeling unsafe, overwhelmed or at risk of harming yourself or someone else, stop gambling and seek urgent assistance from emergency services or a crisis support organisation in Australia. If you are in immediate danger, contact emergency services without delay. Your safety is more important than any gambling account, balance or loss.

Responsible gaming is an ongoing choice. Set boundaries before you play, use the available account controls, take breaks and ask for help early. Fresh Casino encourages players to make informed decisions and to stop gambling whenever it no longer feels enjoyable, affordable or under control.