Fresh Casino Terms & Conditions

These Terms & Conditions form an agreement between you and Fresh Casino when you access the website, create an account, deposit funds, play games, claim an offer or use any related service. By using Fresh Casino, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or its services.

These general terms should be read together with any additional rules or conditions shown on the website. Individual games may have their own rules, and promotions may have separate terms covering eligibility, expiry, wagering requirements, game restrictions and withdrawals. Where additional terms apply, they will be made available before or during the relevant activity. Those terms form part of your agreement with Fresh Casino.

Fresh Casino may update or amend these terms when reasonably necessary, including to reflect changes to the website, services, technology, business practices or applicable law. The current version will apply whenever you use the website. You should review these terms regularly. Continuing to use Fresh Casino after an update means that you accept the revised terms.

Age and location requirements

You must be at least 18 years old to use gambling services through Fresh Casino. You must also be legally permitted to access and use those services in the place where you are located. It is your responsibility to understand and follow the laws that apply to you, including rules about online gambling, account access, payments, taxation and the use of devices or networks.

• You must provide accurate, current and complete information when registering or using an account.
• You must not use Fresh Casino if doing so would breach a law, court order, restriction or other legal requirement that applies to you.
• You must not allow another person to use your account or use another person's account.
• You must not use the website for unlawful purposes, fraud, money laundering, abuse, harassment or activity that may harm the website or another person.
• You must not use automated software, bots, scraping tools, malware or other technology intended to interfere with the website or its games.

Account security and verification

You are responsible for keeping your login details confidential and for activity carried out through your account. Choose a strong password, do not share it with anyone and take reasonable steps to protect your device. If you believe that your account has been accessed without permission, use the customer support or contact channels published on the website as soon as possible.

Fresh Casino may ask you to complete age, identity, payment or source-of-funds checks. You must provide documents and information that are genuine, current and reasonably suitable for the requested check. An account, deposit or withdrawal may be restricted while verification is in progress. If information cannot be verified, Fresh Casino may take action permitted by these terms and applicable law.

Account rules

Unless Fresh Casino expressly agrees otherwise, each person may hold only one account. Opening multiple accounts, using misleading details or attempting to avoid an account restriction is not permitted. If more than one account is identified, Fresh Casino may close or consolidate accounts and review related transactions in accordance with these terms and applicable law.

You must keep your account information accurate and update it when circumstances change. You must not register an account on behalf of another person, transfer your account to someone else or permit another person to control your account. Any request to change important account details may require additional verification.

Deposits and payment methods

You must make deposits using a payment method that belongs to you or that you are authorised to use. Fresh Casino may reject, reverse or hold a transaction where ownership cannot be confirmed, a payment is disputed, a financial institution declines it or the transaction raises security or compliance concerns. Your bank or payment provider may apply its own fees, conditions or processing requirements.

Only funds that have been successfully received and credited to your account may be used for play. A transaction shown as pending, reversed or unsuccessful must not be treated as available funds. You must not deposit money that you cannot afford to lose, and you should consider using personal spending or deposit controls where these are available.

Fresh Casino may apply reasonable transaction checks before allowing funds to be used or withdrawn. These checks may consider account information, payment ownership, unusual activity, suspected fraud and applicable legal or compliance obligations. A transaction may be delayed while information is reviewed.

Withdrawals and balances

Withdrawal requests may be subject to account verification, payment checks, fraud prevention procedures and any game or promotion conditions that apply. Fresh Casino may return funds through an approved payment method and may require information to confirm that the receiving method belongs to you. Processing time can depend on verification, the payment provider, banking systems and other circumstances outside the website's control.

You are responsible for reviewing your balance, transaction history and account information and for reporting an apparent error as soon as reasonably possible. If a technical or administrative error causes funds, credits or game results to be displayed incorrectly, Fresh Casino may correct the error and adjust the affected account where permitted by law.

Fresh Casino may suspend transactions or restrict an account where it reasonably needs to investigate suspected fraud, unauthorised activity, identity concerns, payment issues, a breach of these terms or a legal requirement. Any action taken will be handled in accordance with applicable law and relevant internal procedures.

Games and wagers

Games may be subject to separate game rules, displayed instructions and technical requirements. You should review those rules before playing. Game outcomes are determined by the relevant game system or process, and there is no guaranteed method of winning. Past results, patterns or previous losses do not guarantee a future outcome.

You are responsible for checking your selections, stake and other details before confirming a wager or game action. Once an action has been accepted by the system, it may not be cancelled or changed unless the relevant game rules or Fresh Casino expressly allow it.

Where an outcome is affected by a technical fault, communication failure, malfunction or other material error, Fresh Casino may suspend the affected game, investigate the issue and take the corrective action allowed by law and the applicable game rules. Information displayed on the website may also be corrected where it contains an obvious error.

Promotions and bonuses

Promotions, bonuses, free plays, rewards and other offers may be subject to separate promotional terms. These may include eligibility requirements, participation steps, expiry conditions, wagering or playthrough requirements, game restrictions, maximum values, payment conditions and withdrawal rules. You should read the complete terms of an offer before accepting or using it.

Unless the relevant offer terms say otherwise, promotions are intended for one person and one account only. Fresh Casino may withdraw, amend or refuse an offer where it has been obtained through an error, misuse, multiple accounts, collusion, fraud or a breach of the promotional terms. If a promotion conflicts with these general terms, the specific promotional terms will apply to that promotion.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. There is no guaranteed strategy for winning, and losses can occur. Set a budget before you play, keep track of your activity and never gamble with money needed for rent, bills, food or other essentials.

• Do not chase losses or increase your spending to recover money.
• Take regular breaks and avoid gambling when you are upset, tired, intoxicated or under financial pressure.
• Do not borrow money, sell essential belongings or use credit to fund gambling.
• Use available account controls, deposit limits, time reminders, activity statements or self-exclusion options if you need help managing your play.
• Speak with a qualified support service, financial counsellor or health professional if gambling is affecting your wellbeing, relationships or finances.

Fresh Casino may apply account restrictions, cooling-off periods or self-exclusion measures in line with your request, available tools and applicable requirements. A self-exclusion or restriction request may limit access to some or all services. You must not attempt to avoid a restriction by opening another account or using someone else's account.

Website availability

Fresh Casino aims to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Access may be suspended, limited or changed for maintenance, updates, security reasons, technical issues, supplier interruptions, network problems or events outside reasonable control. You are responsible for having a suitable device, internet connection, software and browser.

Intellectual property and acceptable use

The website, its design, text, graphics, software, branding and other content are owned by or used with permission by the relevant rights holders. You may use the website only for personal and lawful purposes. You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit website content unless you have written permission or the law permits it.

You must not upload, transmit or introduce content that is unlawful, misleading, offensive, defamatory, invasive of privacy, harmful to systems or likely to infringe another person's rights. Fresh Casino may remove content, restrict access or take other reasonable action where website use is unsafe, abusive or inconsistent with these terms.

Privacy and personal information

Personal information is handled in accordance with the Fresh Casino Privacy Policy. By using the website, you acknowledge that information may be collected, used, stored and disclosed as described in that policy. This may include processing for account administration, age and identity verification, payment processing, security, fraud prevention, customer support, legal compliance and service improvement.

You should read the Privacy Policy to understand how information is handled and what choices may be available to you. You must not provide personal information belonging to another person unless you are authorised to do so and the information is needed for a legitimate account or payment process.

Suspension and account closure

You may stop using the website at any time and may request account closure through the customer support or contact channels published on the Fresh Casino website. Fresh Casino may suspend or close an account where it reasonably considers this necessary because of a breach of these terms, inaccurate information, suspected unlawful activity, security concerns, responsible gambling requirements, operational reasons or an applicable legal obligation.

Closing an account does not remove obligations that arose before closure. Any unresolved transaction, verification matter, complaint, investigation, payment issue or other provision intended to continue will remain effective after account closure. You should not create a new account after closure unless Fresh Casino confirms that you may do so.

Liability and applicable law

To the extent permitted by law, Fresh Casino is not responsible for loss caused by your breach of these terms, misuse of the website, unsuitable equipment or connection, incorrect information supplied by you, events outside reasonable control or actions taken by third-party payment and technology providers. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. If a court or competent authority finds that part of these terms is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Questions and complaints

If you have a question, believe there is an error or wish to make a complaint, use the customer support or contact channels published on the Fresh Casino website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. Fresh Casino may request further information, investigate the issue and communicate the outcome through the available account or support channels.